Our Policyreservation is not confirmed until the payment has been received.
Due to the Custom work we do, payments are non refundable and are to reserve and guarantee the date and time of your event, which would result in lost work and revenue that likely would have been booked.
It also covers materials/supplies purchased, ordered or made specifically for your event and the hours spent prior to the event, such as research, designing and making custom designs.
At your request, we also offer tear down and clean up of our work at an additional charge.
Mother nature can and may have an adverse effect on balloons at outdoor events. Extreme heat, wind and rain can cause balloons to wilt, pop, deflate or fall to the ground from heavy winds or rainwater.
With this in mind we take every precaution to insure the best possible results, however please be aware that we cannot be held responsible for what mother nature may have in store on the day of your event.